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Important information about reactivation of international flights

Bogota, September 8, 2020
Although government authorities have already mentioned a tentative date for restarting international operations from Colombia, some necessary definitions for the operation remain uncertain, such as the lack of clarity in the protocols and sanitary measures for this type of flight.

For this reason, we have been forced to cancel some itineraries. If you have a flight that has been affected by this situation, we offer you these options

  • Consult new alternatives for your trip with dates after October 15, date in which we hope to have already published new itineraries according to the authorizations that will be granted to us.
  • If you define to reschedule your trip on a new date before November 30, 2020*, you can manage your changes here without charging a penalty and fare difference.
  • If your travel date is after November 30, 2020* and up to December 31, 2021, you can make the change without penalty.
  • If you are still not sure of your new travel date and your purchase was made before August 31, 2020 you can claim a voucher here and make it effective until December 31, 2021. If your purchase was made between September 1 and 30, 2020, you can make use of our purchase policy with peace of mind.
  • In case you can't manage your change or resolve your concern, use our chat tool here.

*Applies for purchases until August 31, 2020. For purchases made in September 2020, you can make use of our purchase policy with peace of mind.

With us you will always be able to travel safely. Remember that our biosecurity protocols have been recently reinforced, audited and certified by Icontec and the Ministry of Industry, Commerce and Tourism of Colombia.
We offer you excuses for these inconveniences. We will continue working hand in hand with the unions, authorities and governments to mitigate the situation facing the air sector and we hope that soon continue to reactivate operations in other countries in the region and encourage the recovery of the economy.
We are waiting for you on board!