According to Cirium, a global aviation data firm:
Avianca is recognized as the most punctual airline in the world in 2023
- This milestone was achieved thanks to the work and dedication of the more than 14,000 people who are part of the airline's team, as well as the support from suppliers, partners, and industry authorities.
- During 2023, Avianca had a punctuality rate of 85.73%, over two points higher than the result in 2022.
- This is the first time an airline in Colombia has reached this position.
- Cirium is one of the most renowned and reputable companies worldwide in matters related to aviation data analysis
Bogotá, January 2, 2024. Avianca was recognized by Cirium's ranking as the most punctual airline in the world in 2023. This category measures airlines that have daily operations on at least three regions.
This milestone was achieved thanks to the work and dedication of the more than 14,000 people who are part of the Avianca team, as well as the support and coordinated work with allies, suppliers, and authorities in the different countries where the company operates.
During 2023, the airline maintained an average On-Time Performance (OTP) index of 85.73%, with 213,039 flights measured by Cirium, in its network of 75 destinations across 25 countries in America and Europe.
This is the first time that a Colombian airline has ranked as the most punctual in the world, leading the global ranking ahead of airlines such as Qatar Airways, Delta Air Lines, Iberia, Latam Airlines, and American Airlines, among many others.
The company achieved this result within the framework of its business model transformation and after implementing various improvement plans, such as focusing on real-time operational indicators, collaborative network design, improving coordination capabilities at the control center, and better coordination between teams, among others.
| Position | Airline | OTP |
|---|---|---|
| 1 | Avianca | 85,73% |
| 2 | Azul Airlines | 85,51% |
| 3 | Qatar Airways | 85,11% |
| 4 | Delta Air Lines | 84,72% |
| 5 | Iberia | 84,38% |
| 6 | Latam Airlines | 84,00% |
| 7 | ANA | 82,75% |
| 8 | JAL | 82,58% |
| 9 | Saudia | 81,29% |
| 10 | American Airlines | 80,61% |
OTP Ranking (On Time Performance) Cirium 2023
"Being ahead of world-class airlines is a milestone that positions Colombia as a reference in the industry. Being the most punctual airline is a tremendous achievement of the more than 14,000 people who are part of our team and are committed to connecting Latin America with the world. Their work and coordination with allies, suppliers, and authorities have allowed us to achieve an exceptional result that translates into on-time, safe, and baggage-on-destination service for our customers," said Frederico Pedreira, CEO of Avianca.
Avianca consolidated its position as a punctuality leader in 2023, after ranking sixth in Cirium's global ranking in 2022 with an OTP of 83.48%. During 2023, Avianca ranked first in the months of May, June, August, and September, and consistently ranked in the top 5 between February and October.
It is worth noting that this result was achieved in a year in which Avianca increased its number of routes, from 129 in 2022 to 146 in 2023, ending the year with around 32.3 million passengers transported. Additionally, the airline significantly improved its baggage incident rate, reducing it from 2.24 incidents per 1,000 passengers in 2022 to 1.58 in 2023. Furthermore, there was a noteworthy reduction in the average response time in customer service channels, which dropped to less than 2 minutes in 2023, coupled with a remarkable 97% resolution of requests on first contact.