Flight changes

• Fare difference: the monetary difference between the fare you originally purchased and the new one you select (applies to all fares).
• Tax differences: apply according to current regulations in each country.
• Change fee: additional charges that apply when you voluntarily change your flight (applies only to basic, light, and classic fares).

• flex and business fares allow changes before flight departure without a change fee, but fare and tax differences may apply.

Refunds

• Available for flex and business fares, prior to the flight.
• Refunds after the flight are not permitted for any fare, except in the event of operational disruptions.
• Refund conditions apply to the amount paid for the fare. Taxes will be refunded according to applicable legal provisions.
• Ancillary services purchased for your booking will be refundable only if your fare is flex or business. If services were not provided due to the airline, they are refundable regardless of fare type.
• For more information on withdrawal rights, cancellations, and country-specific laws, visit our Help Center.
• You are required to use all segments of your itinerary as booked. You may not stop at a connection city without continuing to your final destination. If you choose not to complete your itinerary, we will consider the journey completed from origin to final destination, and no refund will be issued for unused segments, except for applicable taxes and fees.

Onboard Experience

• The INSIGNIA by avianca Business Class experience applies only on flights between El Salvador or Colombia and Europe.
• The maximum seat recline in Business Class may vary depending on the aircraft type.
• Business Class, Business Class (Flatbed), or Premium seats (depending on the aircraft operating the route) are included in the business fare with all benefits.

Flights operated by Clic Air S.A. from or connecting in Bogotá

• If your flight is under our codeshare agreement (flight numbers 2900 to 2999), you must go to Terminal 2 (Puente Aéreo) on the day of your trip.
• If your flight is outside this range, it will be operated by Clic Air S.A. for avianca Express and you must go to Terminal 1 (El Dorado Airport) on your travel day. These flights do not offer onboard sales service.

lifemiles accrual

• The fare amount used to calculate miles does not include taxes, fees, or additional services.
• elite members earn additional miles, with bonus percentages based on status: diamond 80%, gold 60%, silver 20%, and redplus 10%.