1. Definitions and Scope of Application

• From now on, "Coupon Book" will refer to the printed checkbook-type product that allows users to make purchases on board flights operated by Avianca using coupons in COP or USD that can be purchased at counters or boarding gates.
• "User" refers to any person who purchases and uses the Coupon Book.
• "Avianca" refers to the airline Avianca S.A. and its subsidiaries.¹
  
  

2. Purchasing the Coupon Book

• Coupon Book Purchase Process: The Coupon Book can be purchased in cash or by debit or credit card at the counters and at Avianca gates before the departure of flights operated by the airline.
• Coupon Book price: The coupon book will be sold at each station only in local currency at the exchange rate according to the representative market rate on the day of purchase, and its denomination will be represented in USD for international flights.
  
  Coupon books that are purchased in Colombia to be used on domestic flights within said country will be charged in Colombian pesos equivalent to the commercial value specified in them, and said value will not be affected by the fluctuation of the representative market rate.
  
  

3. Using the Coupon Book

• Using Coupons: Coupon Book coupons are exclusively valid for making onboard purchase transactions on flights operated by Avianca.
• Redemption of Coupons and Values ​​in the Menu: Each coupon is equivalent to the specified commercial value.
• Restriction of the use of the coupon book: Individual coupons can only be redeemed if they are in the coupon book. Under no circumstances will coupons be accepted that are torn or separated from the coupon book.
• Restrictions on the Use of Coupons: Each coupon can only be redeemed once, and for products from the Buy On Board (BOB) menu available for sale on board. Users may use remaining coupon balances on future purchases for at least one (1) year from the coupon issuance or activation date. Partial redemption does not automatically extend the agreed validity period.
• Validity and Restrictions on Use of the Coupon Book: Several coupons may be used to purchase a single product, depending on its price.
• Possibility of other alternative payment methods: Customers may combine coupons and a credit card for a purchase.
• Exclusivity of Use: The Coupon Book is only valid to purchase products from the Buy On Board menu on flights operated by the Airline, and cannot be used for other services or products offered by the Airline.
• Limitation of use in the Avianca network: There will be 2 coupon codes, one in USD (only for use on international flights) and one in COP (only for use on domestic flights within Colombia). Customers connecting from a domestic flight to an international flight, or vice versa, may only use coupon books with the denomination provided for the type of flight they are on at the time they intend to purchase the products on the menu.
  
  

4. Limitations and Restrictions

• Validity and Period of Use of the Coupon Book: The Coupon Book is valid for a period of 1 year from the date of purchase. Once this period has expired, the coupons cannot be used and no refunds or extensions of validity will be made.
• Refunds and Coupon Exchange: The coupons are not refundable or exchangeable for cash in any case. In cases of damaged or damaged products on board, the crew member will replace the product with the same or similar product during the flight.
• Resale policy: Resale of coupons is prohibited in any scenario.
• Additional Payment: The customer may pay the excess of a higher value product with a credit or debit card on board.
• Owner: The coupon book is a bearer document, so it is the only document that the passenger needs to present to redeem products on board.
  
  

5. Liability Disclaimer

• Loss, Theft and Unauthorized Use of the Coupon Book: Avianca is not responsible for the loss, theft or unauthorized use of the Coupon Book.
• Product Availability on Avianca Flights: The continued availability of products for sale on board is not guaranteed, and Avianca reserves the right to modify its offer without prior notice.
• Limitations of Coupon Use: Coupon Book coupons cannot be used to pay for additional services, taxes, fees, charges or other concepts that are not included in the BOB menu.
  
  

6. Passenger Discounts

• Discount Options for Passengers with the Coupon Book: Passengers can access the individual prices of the products on the BOB menu, as well as combos with special discounts when using Coupon Book coupons.
  
  

7. Purchase of Any Product

• Flexibility in Choosing Products with the Coupon Book: Passengers have the option to purchase any product available on the onboard menu using Coupon Book coupons.
  
  

8. Acceptance of Terms and Conditions

• User Commitment to the Terms and Conditions: The purchase and use of the Coupon Book implies full acceptance of these Terms and Conditions by the User.
• Avianca's Right to Modify the Terms and Conditions: Avianca reserves the right to modify these Terms and Conditions at any time. Changes will come into effect upon publication on official Avianca channels or email notifications from authorized domains.

[1] (AEROVIAS DEL CONTINENTE AMERICANO S.A. AVIANCA, TACA INTERNATIONAL AIRLINES S.A., AVIANCA COSTA RICA S.A., AVIANCA-ECUADOR S.A., TAMPA CARGO S.A.S., AVIATECA S.A., REGIONAL EXPRESS AMERICAS S.A.)