Contract of carriage

Find out about the terms and conditions you agree to when accepting transportation and purchasing a ticket or e-ticket with any of our airlines.

Privacy policy

If you are a customer, shareholder, supplier, or collaborator, please find below the information on how and why we collect your data and how it is processed.

Information security and cybersecurity policy

Information security allows us to protect the digital ecosystem and guarantee your confidence when browsing or making transactions.

Cookies policy

In the digital channels of our airline we use our own and third party cookies to facilitate the use, navigation and improve the quality of navigation.

Terms and conditions of digital channels

Know the terms and conditions of use of our digital channels, mobile applications, social networks, and services available through the Internet.

Contingency plan

Our priority is to minimize any operational inconvenience to ensure our customers' itinerary.